cybersecurity | IT Service Desk Analyst in Mechanicsburg, PA

IT Service Desk Analyst

  • Vibra Healthcare
  • $55,700.00 - 92,030.00 / Year *
  • 550
  • Mechanicsburg, PA 17050
  • Full-Time
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Come grow with Vibra Healthcare, where we manage from the bedside up every day. Join a strong, knowledgeable company that values each employee as an individual. Our expanding organization wants compassionate healthcare professionals like you to help us get our patients back to better.

Vibra Healthcare is seeking an IT Service Desk Analyst to join our team supporting Ernest Health!

The IT Service Desk Analyst is responsible for supporting the Vibra Service Desk s single point of contact role for triage and resolution of service disruptions that affect Vibra hospitals, employees, applications, hardware, and vendors.

  • Minimum high school diploma or equivalent required.

  • At least three years Service Desk, Help Desk, or Call Center experience.

  • At least two years experience with technical problem resolution and support.

Additional Qualifications/Skills:

  • A technology-oriented bachelor s degree or commensurate experience is desirable.

  • ITIL foundations, Service Desk+, Help Desk certificated desirable.

  • Installation or support of HP Printers.

  • Windows Laptop, Workstation troubleshooting experience

  • Experience setting up: e-mail (POP) accounts, Active Directory, and Citrix accounts desirable.

  • IT support background includes troubleshooting hardware and network problems

  • Experience with problem ticketing systems

  • Requires superior teamwork skills.

  • Excellent documentation skills a plus

  • Ability to work with leaders and employees within a hospital setting.

Our recruitment team wants to get to know you. Share your passion!
Please complete our online application and submit your resume for immediate consideration.
Thank you for taking the time to consider a career opportunity with our company.

Associated topics: assistant, customer support, desk, edi, excel, information technology help desk, system support, technical support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.