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TEKsystems is looking for a Technical Analyst for a contract to hire within the Orlando market.
The Technical Support I is responsible for troubleshooting and resolving customer issues, including identifying user errors, unit issues, RF abnormalities and network related problems.
The Tech. performs 1st line diagnostics on subscriber network trouble tickets.The Tech. will Coordinate Technical Support Field Engineer customer visits and field testing activities.
-Troubleshooting and resolution of customer problems, including identifying user errors, unit issues, and network related problems.
- Maintaining the trouble reporting process for customer reported troubles (external); identifying and resolving critical customer service affecting problems, performs liaison activities between RF Engineering, Operations, Customer Care and Corporate Engineering.
- Participates in market level personnel and customer care notification process on unscheduled system outages.
-Resolves subscriber network troubles using trouble management software tools.
- Performs first-line diagnostics on subscriber network trouble tickets. Updates trouble ticket status throughout the trouble resolution process.
Long Term Contract to Hire!!
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.