• Synerfac
  • $58,390.00 -84,700.00/year*
  • Shelton, CT
  • Information Technology
  • Full-Time
  • 3 Carriage Dr

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IT Support Technician
IT Help Desk Support Tech


- Must have experience supporting Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and Masergy VoIP or similar phone support
- Must have at least 3 years of experience providing end user support in person
- Must have very strong communication skills - will interact with and assist with all levels of employees
- 6 month initial contract with very strong possibility to extend or convert if approved to do so

Position Summary
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

Track, support, and remediate problems, requests, and document resolutions
Identifies, analyzes and interprets both technical and business opportunities
Install, Move, Add, and Change pc hardware, software, and conference equipment
Promotes end solutions
Acts as change agent to implement and communicate change
Stay current with latest system information, changes and updates
Develop and analysis of problem trend reports for locations they support

Required Skills and Experience
Equivalent experience and/or certifications will be evaluated
Working knowledge of fundamental operations of relevant software, hardware and other equipment

Preferred Skills and Experience
Strong Customer Service Abilities
Highly Organized
Attention to Detail with the Ability to Prioritize Workload
Team Player
Analytical and Problem-Solving Ability
Strong Interpersonal and Business Professional Communication Skills both written and verbal
Analytical and planning skills

Working Relationships
This position will report to the Team Lead, End User Computing
The peers for this position will be fellow Analysts
Business Partners will be End-Users across the organization

Work Environment
Travel - approximately 5%

***All Qualified Candidates, please contact: Anthony Tagliaferro ***

Phone: 302-###-####

Email: [Click Here to Email Your Resum ]

Associated topics: assistant, customer support, excel, help desk, information technology help desk, msword, support, technical support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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