- Must have experience supporting Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and Masergy VoIP or similar phone support - Must have at least 3 years of experience providing end user support in person - Must have very strong communication skills - will interact with and assist with all levels of employees - 6 month initial contract with very strong possibility to extend or convert if approved to do so
Position Summary This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.
Accountabilities Track, support, and remediate problems, requests, and document resolutions Identifies, analyzes and interprets both technical and business opportunities Install, Move, Add, and Change pc hardware, software, and conference equipment Promotes end solutions Acts as change agent to implement and communicate change Stay current with latest system information, changes and updates Develop and analysis of problem trend reports for locations they support
Required Skills and Experience Equivalent experience and/or certifications will be evaluated Working knowledge of fundamental operations of relevant software, hardware and other equipment
Preferred Skills and Experience Strong Customer Service Abilities Highly Organized Attention to Detail with the Ability to Prioritize Workload Team Player Analytical and Problem-Solving Ability Strong Interpersonal and Business Professional Communication Skills both written and verbal Analytical and planning skills
Working Relationships This position will report to the Team Lead, End User Computing The peers for this position will be fellow Analysts Business Partners will be End-Users across the organization
Work Environment Travel - approximately 5%
***All Qualified Candidates, please contact: Anthony Tagliaferro ***