Field Systems Support Technician - Rutter's (North Wales)


: $50,990.00 - $76,540.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Brief

Responsible for assuring that store systems such as POS, PCs and peripherals are working efficiently and accurately at all times. Accountability for cost containment with external system vendors.

Specific Responsibilities:

  • Organize and prioritize daily schedule based on store needs.
  • Take calls from Supervisors, Store Managers, and staff regarding problems with store level systems and determine scope of problem.
  • Troubleshoot and solve problems by phone whenever possible.
  • Visit stores as needed to troubleshoot and resolve store system failures.
  • Repair and maintain equipment as needed.
  • Position requires participating in an on-call rotation period. This on call period includes nights, weekends and holidays. The rotation time could change based on business needs.
  • Respond to phone calls in a timely and professional way both during regular working hours and while on-call.
  • Assure that follow up activities are communicated back to users. (stores)
  • Communicate repetitive and ongoing problems to the appropriate management personnel.
  • Install upgrades, add ons, and new systems as they are developed and implemented.
  • Test new software, hardware and systems prior to implementation.
  • Perform preventative maintenance program for store systems.
  • Maintain truck inventory to an economical level.
  • Qualifications

  • HSD required.
  • Associates degree in Computer Technology or Information Technology is preferred.
  • 2 years of troubleshooting and maintaining equipment in the field.
  • Experience in retail environment is preferred.
  • Knowledge of Windows based applications.
  • Understanding of relationship between hardware, software, and peripherals required.
  • Mechanical Aptitude
  • Electronic Aptitude
  • Strong Problem-Solving Skills
  • Ability to translate technical information into laymans terms
  • Read, write, and comprehend English
  • Strong verbal and written communication skills.
  • Ability to organize and prioritize multiple demands simultaneously.
  • Able to work independently with little supervision.
  • Benefits

  • Career advancement
  • Medical/Dental/Vision insurance
  • Life insurance
  • PTO
  • Tuition reimbursement
  • 401(k)
  • EEO Statement

    Rutters provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State or Federal Regulations.

    Associated topics: assistant, client support, customer support, edi, excel, information technology support, msword, support, system support, technical support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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