Highly motivated and customer-oriented; this position serves our customer base by providing technical support to our customers on a first level response platform. It is also the primary support for the service delivery team to ensure that policy and procedures are being followed. The Technical Support Specialist is the first responder for team members to get additional support when necessary. The TSS will interact with customers, vendors, Professional Services, Engineering and the Sales Team members on a daily basis. This position will work diligently to ensure the customer experience is positive and the services are functioning properly. Computer literate ? Proven track record of creating and maintaining partner relationships in telecommunications and related industries ? Excellent interpersonal and communication skills (oral written) ? Judgment, logic, resourcefulness and creativity ? Highly developed problem solving and analytical skills ? Ability to manage a diverse workload and assign priorities to tasks ? Ability to learn semi-technical product knowledge communicate ? 3-5 years of experience in the Telecommunications voice data services and/or related industry ? Bachelors degree in Business preferred ? Certification requirements ? SIP, Network Plus and CISCO
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.