Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
BRIEF POSITION SUMMARY:
The Senior Mobility Engineer is responsible for deployment, and support of IOS and Android hardware and software. This role collaborates with Senior Manager to ensure IOS devices are updated with the latest patches to guarantee secure network environment. The Senior Mobility Engineer is responsible for software/hardware migration, security, and group policy administration. This role analyzes data to ensure processes are followed and standards are maintained. This role also troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. The Senior Mobility Engineer performs root cause analysis and develops checklists for typical problems. The Senior Mobility Engineer works in a team setting, sharing information and assisting others with calls. This role works with the business stakeholders, developers and Quality Assurance (QA) department to identify and clearly document all appropriate test cases, dependent test data structures and test environment requirements. The Senior Mobility Engineer also automates and enables maintenance and role activities to drive efficiencies.
DUTIES and RESPONSIBILITIES:
Confirm program objectives and specifications by testing new mobile applications; comparing applications with established standards; making modifications
Improve existing processes by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications for efficiencies
Design, engineer, test and implement new Mobile Device Management software systems
Troubleshoot MobileIron Sentry gateway software
Work with partner service desk provider to monitor, track and push resolution for incident and request activities
Evaluate and test IOS and Android hardware and software; make recommendations
Define, design, re-evaluate and document processes and standards for hardware and software configuration and installation
Create, document, and maintain software upgrade processes and standards
Analyze mobile device hardware and software data to enforce compliance with processes and standards
Deploy software and hardware into production; monitor functionality and performance
Provide inventory control tracking documentation
Maintain historical records by documenting hardware and software changes and revisions
Assist on hardware/software/security projects; ensure projects are completed on-time and within budget
Ensure managed service partners for mobility services and support are meeting contractual obligations, metrics and measures, and financial management
Provide second level of support to resolve more complex problems involving infrastructure and client technology components, including but not limited to: client hardware/software, printers and network components
Prepare monthly summary and status reports on all active mobility programs and invoice analysis
Manage issue tracking and status reports
Maintain strong working relationships with vendors, and provide excellent service to internal and external partners
Manage vendor relationships through metric reporting, track inventory levels of mobile device equipment at managed service partner depo location
Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
Evaluate system potential by testing compatibility of new programs with existing programs
Develop methodologies for testing hardware/software performance and provide statistics
Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment
Provide direct support for Level 2 / Level 3 Service desk resources
Perform application upgrades, security patching, and platform updates
Stay up-to-date on MSC s infrastructure components to always ensure the highest level of service and support to the organization
Identify information technology opportunities to enhance systems and processes
Maintain professional and technical knowledge
Mentor peers to help them build capabilities
Document troubleshooting instructions
Improve efficiency of team to resolve problems
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC s vision and unity of purpose
Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
Bachelor's or Technical Degree Required (computer science, information systems, business administration or other industry related curriculum)
Minimum five years of hands on experience with MobileIron Design, Implementation and Administration
Minimum five years supporting MobileIron Sentry infrastructure
Minimum five years supporting iOS for iPads, iPhones and Android mobile operating system
Minimum five years supporting and engineering components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless devices
Minimum five years of experience with Microsoft Exchange Server / Microsoft O365
Qualify new IOS hardware/software, coordinate IOS updates, endpoint protection
Demonstrated experience with MobileIron, Airwatch, and/or Intune
Qualify new Android hardware/software, coordinate Android updates, endpoint protection
Strong understanding of the IT infrastructure, including specialized experience in one or more areas such as network, telecommunications, Desktop or Server
Experience in Mobile Device provisioning, deployment, and account management
Experience delivering Apple Device Enrollment Program (DEP) development and support
Strong Background in Desktop support
Strong understanding of Group Policies
Ability to successfully troubleshoot LAN/WAN and VPN desktop or mobile device connectivity issues
Strong knowledge of MS Office, Windows and Active Directory
Technical documentation skills
Solid customer service skills
Ability to follow detailed instructions
Ability to troubleshoot and help solve problems
Technical knowledge and skills as required for the position
Proficient oral communication skills
Ability to utilize existing resources to solve problems
Good time management skills (i.e. works efficiently)
Ability to work within a team environment as well as independently
A valid driver s license and the ability to travel up to 10% of the time may be required.
Why MSC People. Collaboration. Insight. That s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Associated topics: assistant, client support, customer support, desk, edi, excel, help desk, information technology help desk, information technology support, support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.