Customer Service/Support Consultant, Microsoft Dynamics AX/D365-FO
Our company works for the business success of our customers as a full-range IT service provider with more than 750 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft Dynamics solutions. As one of the world s largest Microsoft Dynamics service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft Dynamics 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.
Your future responsibilities:
You will be in charge of customer inquiries in an ERP system (Microsoft Dynamics AX / D365FO)
Work from Pittsburgh location; home office occasionally; limited travel requirements
Create, analyze and solve incidents reported by customers
Work with development and consulting to implement customer specific solutions
You will eventually work as a Service Delivery Manager and be responsible for advanced customer questions, budgets and billing
BS in Business, Computer science, Engineering, or Accounting or respective work experience
Understanding of business processes
Prior experience in ERP related service desk required
Experience with ERP and/or CRM software such as Microsoft Dynamics or SAP required
Proficient in Microsoft Office
High customer service orientation
Language: Excellent English, German a plus
Strong communication, team and customer skills
Strong analytical skills
High motivation and work philosophy
Able to work independently
Development skills or experience a plus
Medical, Dental, Vision benefits
Paid time off
Excellent working conditions in an employee- oriented environment
Challenging and interesting tasks in a growing company
Transparency and open communication
Environment where friendliness and respect to colleagues and customers is of high importance
Interested? We look forward to hearing from you!
Associated topics: business advisory, business intelligence, business systems analyst, client, consult, consultant, market, marketing, senior consultant, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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