Modis is seeking experienced IT Support Specialist for one of their clients.
Our Client is located in King of Prussia, PA. Our client desires to hire this candidate on a Permanent Basis (Must be eligible to work directly on a W2 with out sponsorship).
Essential duties and responsibilities:
Provides first-call technical assistance to all users, including remote support for other offices.
Troubleshoots and resolves issues related to problem documents, document management system and desktop OS.
Tracks reported help desk calls through help desk software and creates concise and accurate documentation of issues from report to resolution.
Provides follow-up to users after call support and problem resolution.
Identifies trends in help desk calls and recommends systemic and pro-active solutions to mitigate issues.
Provides in-house training to staff and attorneys for software applications used by the firm.
Develops training curriculum and/or customizes relevant training courseware currently available on the market to fit the firm s training needs.
Conducts classroom and/or one-on-one training for employees on all computer applications, specifically but not limited to: Microsoft Office 2003-2007, OpenText eDocs, Windows XP / 7 OS and Word macro packages.
2-5 years help desk support experience in a professional firm.
Expert knowledge of Windows OS and Microsoft Office suites applications (2003-2007) required.
1-2 years experience providing software training to end users, experience with adult learning concepts strongly desired.
Relevant and recent software certification preferred.
A highly proactive, solution-oriented approach to work and interactions.
Strong sense of accountability, taking ownership of projects and resolving issues proactively.
High comfort level with sometimes stressful client requirements.
Technical aptitude and understanding, including ability to quickly learn new applications.
Ability to manage multiple priorities and apply effective independent judgment.
Availability to work overtime; flexibility regarding work schedule.