• Kinder Morgan
  • $64,440.00 -103,980.00/year*
  • Carteret , NJ
  • Information Technology
  • Full-Time
  • 40 Mary St

Position Description
Primary purpose:
Effectively support the companys complex computing infrastructure and computerized business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees. This role will support Kinder Morgans employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software and other required IT assets. Telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software and peripherals from both internal and external customers. The job requires a good understanding of Windows operating system, Microsoft Office, PC peripherals and LAN/WAN. Essential duties and responsibilities:
Provide telephone support for problem resolution relating to both technology and software applications.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties.
Provide user training and support for developed applications.
Recommends systems modifications to reduce user problems.
Analyze information flow and reporting needs, working with clerical staff and management.
Maintain SharePoint and spreadsheet applications to accommodate information gathering and reporting.
Provide user training and support for developed applications.
Assist with integration of data where appropriate into KM systems.
Monitor effectiveness of overall office automation and user knowledge to increase efficiency and productivity of staff and management.
Provides after-hour support required of our business environment.
Additional duties/responsibilities as assigned by supervisor.
Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the general public.
Position Requirements
Education/Work Experience:
Bachelor or Associates Degree and 2 to 5 years of experience supporting customers in a HelpDesk or Desktop capacity.
Experience, Specific Knowledge, Certification, Licenses:
Windows Server 2012, 2008, 2003
Microsoft Windows 7 and 10
Microsoft Office 2010 and newer
Mobile Device Support
Citrix
Dell, HP, Lenovo, Lexmark, Ricoh hardware/equipment
MS Terminal Server
Active Directory
DHCP/WINS/DNS
Management of Print Queues
Telecom VOIP Phones
Network Connectivity
Understanding of:
Routers Bridges, Switches, and Hubs
LAN/WAN technologies
Internet technologies Connection, Protocols, Browsing, E-Mail, Security, UTP Ethernet
A satisfactory driving record as determined by the Company and current, valid State drivers license are required.
Competencies/Skills:
A strong customer service attitude and desire to assists others is essential.
Must have proven organizational, administrative, interpersonal and communication skills
Must be accountable and take direction from supervisors, keep required work schedules, focus attention on details, and follow work rules.
Must be a problem solver with the ability to find resolutions.
Must be able to adapt to a fast paced environment and be flexible with changing priorities.
Dependability and the ability to work under pressure, while meeting critical time frames, are required.
Must be self-motivated and capable of working with minimal supervision.
Maintenance of confidentiality is mandatory and the ability to handle and complete multiple tasks/projects is critical.
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies.
Work Conditions:
This position is located in Carteret, NJ
There could be travel to local sites weekly with this position
The position will help support approximately 15 locations in 3 states, including support for the Edison DR site
A company vehicle is provided.
Individual will be required to carry a cell phone and must be willing and able to support projects 24 hour per day in case of emergencies.
Must be physically capable of lifting up to 40 pounds, bending, twisting and moving related computer equipment, such as printers, monitors and PCs.
Successful candidate must be able to work independently and require minimal direct supervision.
Preferred Experience, Skills and Knowledge:
Exposure to ticket tracking software.
PBX experience is a plus
MCSE certification is a plus
Project management experience is a plus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Associated topics: client, help, network, pc, support, technical, technical support, technician, technician iii, technology
Associated topics: front desk, help desk, information technology, information technology analyst, pc, service, support specialist, systems administrator, technical, technician i

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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