Desktop Technical Support L2 (Schenectady)


: $58,360.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Information Technology

Job Summary:
  • We will require a new Smartphone Technician with 5+ years of IT Mobile Support experience is required to provide staging, repair, and support on all Samsung Android smartphone, tablet devices, Verizon MIFl's. This person is necessary in order to provide timely and efficient service for all current 5000 users on VMWare Workspace One (AirWatch) MOM platform. Stage, rollout, and support new and future Android Smartphones and tablets for multiple Mobile Applications projects. Maintenance of Assets using in-house database to keep track of inventory. Travel required.

Skills Required:
  • Smartphone Technician with 5+ years' experience to configure, upgrade and activate the all current OS versions and settings of Samsung smartphone devices and Samsung Tablets and native applications.
  • Experience in enrolling, removing and familiarity with Smart Groups within the VMWare Workspace One (AirWatch) platform and it's specific device client applications.
  • Knowledge of Verizon Enterprise and VMWare Workspace One Consoles. Ability to work as part of a team, as well as independently.
  • Good customer service skills
  • Ability to communicate orally and in writing.
  • Knowledge of Excel and Access
Daily duties:
  • Configure and activate Samsung smartphones and tablets
  • Troubleshoot and repair Samsung phones and tablets

Section-3 residents encouraged to apply. Please send us an additional note if you are a Section-3 resident.
Associated topics: assistant, desk, edi, excel, help desk, information technology support, msword, support, technical support, technical support specialist * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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