IVR call flow development on composer (3+ years)..
Preferred to have knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
Asif Equabal IT First Source, Inc. 4249 Route 9N, Suite 2E - 2F, Freehold, NJ 07728 asif (at) itfsinc . com 40--8470--3778
- provided by Dice Associated topics: business, business analyst, business intelligence, business systems analyst, consult, information technology consultant, marketing, sales, senior consultant, support analyst