Feb 14, 2024
$95,000 - $159,675 yearly
Overview Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at Navy Federal. When issues impact ISD (Information Services Department) services or systems, major outages may occur, which result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored as efficiently and effectively as possible. The team actively monitors systems and services, documents and timelines recovery efforts, manages and coordinates various support team activities, and notifies business units of potential impacts and on-going recovery efforts. The team is also responsible for providing continual process improvement suggestions for the major incident management service, and monitoring for weekend change activities and military pay days. Responsibilities Monitors Service Desk ticket queues, system alerts, and escalation methods to identify possible trends...
Navy Federal Credit Union Vienna, VA, USA