Global Support Lead (Schenectady)


: $83,385.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description

Global Support Lead will be part of the Global Front office/FIX client connectivity team responsible for the operations, support, client on-boarding, vendor and FIX network relationship covering US and Europe.

Ideal candidate will have strong knowledge of US Cash & Equity business with 3-6+ years of experience working on trade floor supporting OMSFIX and Client onboarding as well as testing and certifying software changes

Candidate will be Lead a Global support team sitting alongside traders to troubleshoot and quickly diagnose OMS/FIX related issues. This role will be 80% hands on, 20% Lead.


FIX onboardingcertification with vendors/OMS providers like Fidessa, Bloomberg, , NYFIX, Eze, etc.
o Equity and Options Trading experience
o DMA desk (Certify algo with clientsOMS vendors, recertify Algorithm upgrades)
o Options desk
Production setups post certification process
Production Support FIX and OMS issues
Contact vendors/client IT to debug issues.
Coordinate infrastructure change with client IT and vendors.
Work closely with developers on new enhancements or issuesugs with existing product/ root cause analysis.
Assist test & rollout enhancements bug fixes to production.
Provide post rollout sanity checks and support.
Participation in mock test / BCP testing as per the BCP cycle or exchange mandated test sessions.

MUST have:
1. FIX Client On-boarding (Protocol 4.0 and 4.2)
2. Experience supporting traders with FIX issues
3. Knowledge of OMS Order flow from receiving FIX order to sending it to MKT place and sending NOE back to Customer
4. SQL: Should be able to write basic queries, update statement, etc
5. Fidessa OMS Experience

Associated topics: banker, banking product, banking service, collection analyst, loan servicing officer, loan underwriter, mortgage, mortgage loan officer, relationship, sale * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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