Business Analyst (Previous Programming Experience) - Focus Global Talent Solutions (Schenectady)


: $134,560.00 - $134,560.00 /year *

Employment Type

: Full-Time


: Information Technology

Skills/Experience Required

  • Business Analyst experience (at least 5 years)
  • CSS, HTML, JS and other development background (although this person will not be doing development)
  • Experience running Scrum/Agile development sprints
  • Extremely proactive
  • Extremely attentive to detail
  • Creative problem solver
  • Often need to come up with workarounds for bugs/issues identified (if a fix cannot be available quickly
  • Excellent verbal and written communication skills
  • Email communication writing sample require
  • Very good at writing system requirements, including clear descriptions of processes/changes
  • Ability to create system screen mock-ups to illustrate exactly what is changing
  • Customer support focused in dealing with users/other groups

Systems Analyst w/ programmer background:

  • Become an expert in CRM systems and all interfaces
  • Main point of contact for incoming CRM system bugs and enhancements

o Logging/tracking enhancements

o Writing detailed, descriptive front-end requirements

  • Reviewing requirements with team/business
  • Reviewing requirements with developers

o Setting expectations/timelines for development

o Working closely with developers and team/business during the development

  • Running Agile development sprints
  • Closely tracking/monitoring developers progress
  • Ability to dive into the code when needed to understand or help developers along

o Expedite emergency hotfixes as needed

o Coordinate and manage deployments

  • QA prior to deployment
  • Communicate/set expectations on new releases
  • Follow up with the team and business to set expectations for deliverables and other tasks
  • Main point of contact for technical support

o Reproducing and diagnosing technical issues

o Identifying workarounds for technical issues while fixes are in development

o Escalate emergency issues

o Use CSS, HTML to provide support on existing projects

  • Facilitating 3rd Party integrations with our CRM systems

o Coordinating with business on new 3rd party campaigns/web sites

o Providing technical overview/training for new web developers

o Providing developers with content/hooks needed for integrations

o Testing/confirming integration works prior to site launch

- provided by Dice
Associated topics: business analysis, business analyst, business systems analyst, client, consult, consultant, customer, sap, senior consultant, support analyst * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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