- DGN Technologies
- $80,020.00 - 144,170.00 / Year *
- 536 E McKinley Ave
- Sunnyvale, CA 94086
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
I am looking for a Data Analyst for our client in San Jose , CA . Please send your resume if you would be interested at ...@dgntechnologies.com. Duties The Service Management Analyst will be responsible for analyzing macro trends across its Cloud Technology and Digital Media service landscape which includes a rich ecosystem of services supporting its customers, businesses, and employees. She will utilize her ability to sift through multiple, rich datasets to derive actionable insights that will drive new projects and initiatives which are critical to ensuring the stability, availability, and performance of it's services. The challenge is using data to pinpoint key levers and design elegant, resource-efficient programs to improve service efficacy through a changing service landscape. A background in Incident, Problem, Change, and Release Management will provide the context necessary to analyze the datasets while an ability to communicate effectively with cross functional teams will help identify the most effective actions to pursue. Skills Analytical mindset and critical thinking ability Ability to use data to derive actionable insights (including skills in designing data models, collecting data, data preparation, data augmentation, data mining) Familiarity with Service Management and ITIL Framework (Incident Management, Problem Management, Change Management, Release Management) Ability to work with relational datasets and excel spreadsheets Ability to build partnerships with cross functional teams in order to achieve objectives and results Ability to work through failed attempts and look at it as a learning experience on the road to success Effectively communicate with leadership and technical personnel by translating and conveying ideas and insights between the two Experience: 3-5 years experience working with data models and conducting data analysis and applying insights learned from the data into working processes to achieve desired results Education BS or equivalent in engineering, math, or technical degree MBA preferred 5-7 or more experience. Someone who is excellent talking to senior management. Skill and experience managing senior management is important. Thanks Harmanpreet - provided by Dice
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task