Enterprise Systems Monitoring Support Tech - Eagan
300 12th St NE
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DatamanUSA is a rapidly growing full service technical consulting and talent management company headquartered in Centennial, CO. We provide expertise in ERP, Software Implementation, Business Process Optimization, Management Consulting, Project Management, Managed Services, and General IT Support for both commercial and government organizations. Currently, we are looking for a qualified individual to work as Enterprise Systems Monitoring Support Tech for one of our Client in Eagan, MN 55121. Position details are below. If you are interested you can contact us at adamdatamanusa.com mailtopulkitdatamanusa.com Roles and Responsibilities Monitor day to day operation of large scale computing infrastructure involving 300 applications. Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders. Initiate and maintain critical incident bridges Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. Assist in triage and incident management with collection and analysis of performance metrics Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance Monitor and execute incident and change requests. Basic Qualifications To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below High School diploma or equivalent and 6 years additional education andor related experience to include five years of progressively more difficult systems experience within IT. Basic understanding of Windows and UNIX operating systems. Ability to identify and relay information and symptoms detected by monitoring tools. Ability to follow detailed instructions or procedures with minor supervision. Ability to work independently or in a team environment. Ability to communicate effectively in person, in writing, and over the telephone in English. Preferred Qualifications Bachelor's Degree in Computer Science or associated discipline Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics and ServiceNow. Working knowledge of IT Service Desk model. Experience working in large-scale IT environment. Experience with open source monitoring tools. Experience with three-tier architecture. Local to the Eagan, MN area. (This position does not provide relocation assistance.) Thanks Regards, DatamanUSA, LLC Email Pauldatamanusa.com mailtopulkitdatamanusa.com Website https?qhttp
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.