Responsible for the successful delivery of work flow solutions across North America business units, often requiring high levels of functional and or business unit integration, in a run or change environment. In a run environment will be responsible for the operational aspects including, but not limited to system maintenance, release, planned and unplanned production support.
Accountable to understand the system scope and project objectives to drive solution decisions and achieve project needs through matrix management and collaboration with resource, process and budget management.
Collaborates with all areas impacted by the program including project stakeholders, business unit project teams, infrastructure teams, consultants/vendors, and enterprise wide centers of excellence.
Drive programs to improve the stability, performance and usability of workflow platforms based on user feedback from the field.
Primary Job Responsibilities
Lead multiple workflow program initiatives inclusive of Work View Program (FileNet), Open Text AppWorks (Process Suite) Program and SIM (Oracle Service Cloud) work flow platform.
Build and maintain an understanding of business processes and products across the Business Unit, establishing strong working relationships with counterparts across the functional areas.
Responsible for working with resource managers across the functional areas (Business Partner, Architecture, IT Operations and Business Systems Support Services) to identify the appropriate project resources needed, assembling the project team, assigning individual responsibilities, and developing a schedule to ensure timely completion of project.
Ensures that project team roles and project expectations are clearly communicated to all stakeholders including business subject matter experts and end users.
May be responsible for business relationship management and for influencing business partner requests and decisions through strong negotiation skills, and provide valued managerial expertise that support established standards (e.g., process, architectural, development, quality).
Demonstrates the ability to manage multiple projects and to influence to a positive outcome without escalation in either a change/grow or run environment. Run projects may include more interaction with different stakeholders across the enterprise, while change/grow projects may involve more interaction with business stakeholders.
Works with process management on the coordination and reporting of applicable project level metrics.
Manages business sponsorship expectations, understanding business drivers and, when required, negotiates changes to project scope, timing or resources to ensure that strategic solutions are delivered.
Develops and executes detailed work plans, schedules, project estimates, resource plans and status reports, issue management and risk mitigation in either a change/grow or run environment. Run projects may include more interaction with different stakeholders across the enterprise, while change/grow projects may involve more interaction with business stakeholders.
Works with process management (PMO) on the coordination and reporting of applicable project level metrics.
Ensures SOX compliance for all project related work
Responsible for delivering projects on time, with quality, within budget, and as per specification (adhering to architectural design), effectively monitoring risks, employing mitigation strategies where appropriate.
Effectively manages the project team(s), demonstrating the ability to coach, mentor and positively influence others, providing timely feedback to individuals and resource managers
Qualifications Job Qualifications
Bachelor's Degree, Master's Degree or Commensurate Experience
10-15 years of experience in technology, business, management or project leadership (experience in the Financial Services industry a plus)
8+ years project management experience
Strong work experience in Agile Development Methodology
Strong experience managing in a matrix environment
Excellent management skills, including ability to execute and prioritize a number of tasks simultaneously, and experience managing cross-functional teams.
Proven financial management experience
Demonstrated experience in project management and/or team leadership with high quality (i.e. proven track record)
Results oriented and analytical with the ability to lead others
Innovative, flexible and adaptable
Excellent understanding of IT environments/technologies
Excellent written and verbal communication, relationship management, interpersonal, conflict and negotiation skills
PMI or PMP certification strongly desired
Familiarity with both Underwriting and Claims organizations is a Plus
Familiarity with Process Suite, FileNet and or Oracle Service Cloud solutions is a Plus
Prior experience working in / managing global teams is a Plus
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.