As an IT Support Specialist at Cellebrite, you will have the opportunity to make a global impact through technology. Responsible for providing enterprise-level technical support to our Global team, you will work to research, diagnose, troubleshoot, and resolve user inquiries. Using a customer service approach in all your interactions with end users, youll see to it that technical support is delivered in a timely and efficient manner. You dont mind a technical challenge or two, youre tech savvy and a critical thinker. You enjoy interacting, collaborating, and building working relationships with users.You are an excellent communicator, and, effective listener. You are eager to keep up with the continuously changing technological environment. Provides telephone, in-person, and online support to end users. Follows standard procedures for proper escalation of unresolved issues to the appropriate internal team. Provides 1st level support for Global IT:supporting laptops, desktops, servers, hardware, operating systems, network printers, network storage, IP telephone, conferencing equipment Drives the end user inquiry process: takes ownership and lead of end user questions and problems until fully resolved. Ensures that networking and telephone systems are fully functional. 5 years minimum experience working in an IT support team. MCSA or MCSE, preferred, but not necessary 5 years minimum experience installing and supporting all of the following: Windows workstations (7/10) Windows servers (2012-2019), Active Directory, Office365, PC Deployment using MS SCCM, AV Management, remote users, networking, troubleshooting and problem management Experience with: VMware virtualization products 6.5 or higher; SAAS services: Office 365, Lync, Exchange, SharePoint; storage systems, (Netapp, Qnap, or, similar), Mac OS systems; VoIP networks and Telephony Basic networking knowledge: switches, routers and Wi-Fi systems (Ruckus). Customer service oriented: you anticipate stakeholder needs. Service oriented: high service level awareness Strong communicator: verbal and written communication skills Continuous learner: pro-active to learning new areas of IT Excellent documentation skills
Associated topics: assistant, customer support, edi, information technology help desk, information technology support, msword, support, technical support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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