Multi-Year Consulting Engagement | Lower Manhattan, NY
Overview: Our customer, one of the Nation's leading software and services providers is looking to identify a Lead Consulting Engineer for a multi-year engagement with one of their customers in Lower Manhattan, NY. For this onsite residency, you will be expected to oversee/be the main escalation point for a team of engineers that will be tasked with handling configurations, documentation, implementation, and day-to day support to the customer's Cisco Unified Communication environment.
IF INTERESTED: please reach out to Jason Budd at ...@apexsystems.com or 773-###-#### with your most up to date resume, contact information, and available times to speak in more detail. Areas of Responsibility & Daily Tasks: This resource must be able to oversee or execute the following tasks related to the Contact Center and overall project:
Receive, Triage, and Re-mediate Escalations
Troubleshooting complex UC complications
Provide and preserve Systems Maintenance
Execution of Patching and Upgrades as needed
Complex Call Flow and Contact Center Design
Compatibility & Firewall changes and upgrades for security integration
Complex documentation of call flows, visio diagrams.
Must be able to evaluate, assess, vet, and execute patching and upgrades to VMware, Cisco UC applications, Cisco router/gateways, and Cisco Endpoint firmware.
Maintain system utilization and adjusting for optimization
Implement major dial plan modifications
Review and approval all change requests
Provide Business use case Analysis
Implementation and design of new features within contact center and overall environment.
Work with stalk holders and 3rd party application providers for implementation support and guidance.
Expertise in provisioning and troubleshooting core Cisco UC skills including CUCM, UCXN, Basic L2 and L3 Networking, Gateways.
Assist with end user support documentation and communication, such as end user guides.
Participate in weekly status calls
In this position you will be required to be onsite for the full time engagement
IF INTERESTED: please reach out to Jason Budd at ...@apexsystems.com or 773-###-#### with your most up to date resume, contact information, and available times to speak in more detail.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-###-####-6178.
- provided by Dice Associated topics: bandwidth, cellular based, cloud, code review, directory service, f#, perl, tcp/ip, unit test, unix
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.