• Advantage Resourcing
  • $47,253.33 -84,120.00/year*
  • Charlotte, NC
  • Customer Service/Call Center
  • Full-Time
  • 4223 David Cox Rd

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Job Title:

Technical Support/Helpdesk - Charlotte, NC

Job Description:

Technical Support/Helpdesk

Ranked as a top Fortune 100 Financial Services company, our client has openings for 2 Technical Support/Helpdesk consultants to work onsite in Charlotte, NC. While this is a 12 month contract position it has the potential to extend to 24 months. Imagine everything that you could learn to advance your career while working at a Fortune 100 company with around $2.0 trillion in assets. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you ll not only be valued but feel inspired to give your all to get the job done.
ATM Support Group technical service specialist.
This position is responsible for responding to telephone inquiries, monitoring the ATM Network and troubleshooting ATM and Teller Cash Dispenser faults following established guidelines.
Candidate must have the ability to multi-task in a fast-paced environment.
Analysts are accountable for documenting inquiries, repair requests, and resolving or directing requests to the appropriate area or vendor.
Analysts are expected to escalate to senior staff when solution is unclear, report problems with procedures and identify process improvements.


Process all incoming telephone requests from stores, vendors, and internal business partners to resolve hardware, software and communication issues.

Monitor production queue for 13,000+ ATM Network to ensure dispatches are resolved within SLA guidelines and escalations are handled timely

Troubleshoot device faults and trend chronic issues to minimize impacts to network availability
Must be able to provide telephone support for 10-15 calls per hour

Must be able to work 15-20 dispatches per hour.

NOTE: The department is open on all bank holidays.

Desired Qualifications

Intermediate Microsoft Office skills

Call center experience

2+ years of customer service experience

Strong research and documentation skills

Good analytical skills with high attention to detail and accuracy
Job 351669

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Additional Details:

Job ID:

Dept ID:

Charlotte, NC
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:1/7/2019


Contact: [Click Here to Email Your Resum ]

Associated topics: agente de servicio al cliente, associate, call center specialist, client, coordinator, csr, customer care associate, customer service, intern, representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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