• Advantage Resourcing
  • $75,445.00 -130,570.00/year*
  • New Century, KS
  • Customer Service/Call Center
  • Full-Time
  • 280 Gardner Dr

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Job Title:

Operations Technician - New Century, KS

Job Description:

Job Title: Operations Technician
Location: New Century, KS - 66031
Duration: 12+ months Contract to hire

Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6, routing protocols). Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.). Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments. Management of circuits (T1 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks. Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. Analyze network troubles, assess performance data and develop design optimization plans accordingly. Interface with fiber vendors, telecom providers and other entities on complex technical matters. Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions. Review and interpret EDPs and as-built engineering documentation. Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.

Minimum Requirements: Minimum of 5+ years experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS. Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent. Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations. Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred. Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms. Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and Govt personnel. Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran). Must be able to effectively manage multiple issues simultaneously through effective work prioritization. Demonstrated ability to make sound decisions and logical thinking when under pressure. Demonstrated ability to train, coach and develop technical skill set of shift technicians. Previous experience with Govt networks and customers. Ability to interface in a professional manner with management and customer is essential. Flexibility with regard to work levels and shift accommodation is imperative. Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

('Help Desk Technician' OR 'IT Support Engineer' OR 'Help Desk Representative' OR 'Admin assistant' OR 'Administrative Assistant' OR 'Executive Assistant' OR 'Desktop Support' OR 'PC Support' OR 'Desk side' OR Deskside OR 'Desktop Technician' OR 'PC Technician' OR 'technical support' or System Support) AND (Network* OR TCPIP or 'TCP/IP' or 'TCP-IP') and (Router* OR switch*)

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Additional Details:

Job ID:

Dept ID:

New Century, KS
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:2/11/2019


Contact: [Click Here to Email Your Resum]

Associated topics: deskside, front desk, pc, service, support analyst, support specialist, technician, technician i, technician ii, technician iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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