Apr 05, 2023

User Experience Information Security Consultant

  • Zurich Insurance Company Ltd.
  • Schaumburg, IL, United States
Information Technology

Job Description

Zurich Services LLC (a division of Zurich North America) is currently hiring a Sr User Experience Information Security Consultant and this person will report to Head of Information Security, Information Security & User Experience.  This person can work remotely.


Our Information Security consultants manage information security, IT and compliance risks to support Zurich's business goals. We are also charged with being cyber and IT security ambassadors across our organization. Reporting to our Digital Workplace Experience Information Security Head, you will support various projects and initiatives from a security and usability perspective. This will involve collaborating with our business partners and internal teams to ensure early-stage consideration of security ('security by design'). It will also involve ensuring relevant processes and technological initiatives reflect best industry security practices while ensuring great end-user experiences. You will be provided with guidance and training to facilitate your development within this role.




  • Understanding and implementing business requirements and making technical changes required to maintain secure e-mail services at Zurich in collaboration with mail security business partner
  • Assessing operational risks for e-mail security as a service, providing relevant remedial guidance
  • Supporting our Business Partner Manager on ensuring consistent technical execution of priorities for NA and LATAM Regions
  • Ensuring timely implementation of business-as-usual requests raised by NA and LATAM Regions
  • Acting as a subject matter expert to Information Security Specialist supporting EMEA, NA, LATAM and APAC Regions for global coverage consistency
  • Supporting Zurich Group's IT security, risk and compliance technologies roadmap
  • Consulting on mail projects and services for effective risk mitigation and control implementation while ensuring outstanding end-user experience
  • Enabling compliance with IT-related policies and regulatory requirements, while developing and supporting plans to remediate Digital Workplace Experience compliance gaps


Basic Qualifications:


  • Bachelor’s degree and 3 or more years of experience in the information technology area OR
  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area OR
  • High School Diploma or Equivalent and 5 or more years of experience in the information technology area AND
  • MS Office experience
  • Knowledge of information technology operations


Preferred Qualifications:


  • Experience working with e-mail security capabilities
  • Experience troubleshooting corporate e-mail
  • Solid understanding of the Open Systems Interconnection (OSI) model
  • Experience (preferably within large enterprises) on providing consultancy support to projects or business team, or on operating within an associated field such as IT, information security, risk and/or compliance
  • Relevant degree or diploma programme of study
  • Knowledge of information and/or IT risk management standards and disciplines would be an advantage; particularly control frameworks such as:
  • ISO 27000 series
  • NIST's Cyber-security Framework
  • SANS Critical Security Controls
  • Experience with security assessments and assessing cloud implementations
  • Excellent written and verbal communication skills
  • Good listening and questioning skills
  • Proven ability to succeed in collaborative work environments and build relationship
  • Security accreditations such as CISA, CISM, CISSP or CCSK would be an advantage
  • Experience writing inbound / outbound mail filtering policy rules would be a plus



As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).


A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg, AM - Atlanta, AM - Overland Park, AM - Chicago, AM - Philadelphia, AM - Boston, AM - Los Angeles, AM - Texas Virtual Office, AM - Wisconsin Virtual Office, AM - Austin, AM - Grand Rapids, AM - Vermont Virtual Office
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MG1 

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