Mar 20, 2023

Senior Manager, IT Security Operations

  • Universal Orlando
  • Orlando, FL, United States
Information Technology

Job Description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

JOB SUMMARY: The Senior Manager, IT Security Operations will provide vision and leadership globally for IT Security Operations in support of Universal Parks and Resorts (UPR). The role will work closely with NBCU Cyber and partner organizations at NBCU and across UPR to enable and support Identity and Access Management (IAM), Directory Services, Edge Platforms, Endpoint Protection, technical controls for policy enforcement, and incident response and forensics analysis support. Additionally, this role will directly support the development and implementation of UPR Security and Governance strategy and long-range planning (LRP) in support of business objectives and in alignment with NBCUniversal, and Comcast policies and LRPs.


  • Design, implement, evaluate, and evolve the processes, procedures, and service level agreements (SLA) required to optimally deliver Security Operation services to UPR. This includes all relevant service ticket queues and workflows, and staffing and on-call scheduling,
  • Contribute as a member of the Security and Governance Senior Leadership Team (SLT) to incident response and investigations; global strategy development and implementation; and policy development, audit, and compliance.
  • Solve complex technical and integration issues with creative and secure solutions.
  • Identify and communicate key risks and security posture to senior leadership; build effective relationships across UPR business units; mentor junior security engineers and architects; build and contribute to communities of excellence as appropriate.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.


  • Bachelor’s degree in Computer Science, Cyber Security, Information Technology, or related technical field required.
  • Master’s degree preferred.


  • 9+ Years of demonstrated experience working in a technical area as part of a large team (Software Engineering, Computer Engineering, DevSecOps, Infrastructure, Networking, Cyber Security, Architecture, etc.).
  • Experience in large-scale networks, routing protocols, network security components, and identity and access management architectures.
  • Experience producing high quality technical documentation.
  • Payment Card Industry Data Security Standard (PCI DSS) experience is preferred.
  • Extensive knowledge and experience working with data security and privacy, legal, and regulatory frameworks preferred.
  • Or equivalent combination of education and experience.


  • CISSP – Certified Information Systems Security Professional (Preferred)
  • PMP – Project Management Professional (Preferred)


  • Flexible and adaptable in regard to learning and understanding new technologies.
  • Strong written and oral communication and interpersonal skills; highly collaborative; personally and professionally self-aware; ability to and interested in interacting with individuals at all levels of the organization.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in high-pressure environment.
  • Strong sense of urgency and commitment, as well as sound business sense with a strategic, conceptual, and operational orientation.


Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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